Badvisa's Privacy Policy — Your data is safe with us

Badvisa takes your privacy seriously. We believe every player's personal information belongs to them alone. That's why this Privacy Policy is fully transparent — it tells you exactly what data we collect, why we collect it, and how we keep it safe.

By registering, logging in, or using any service on Badvisa, you are considered to have accepted this Privacy Policy. This policy is part of our Terms & Conditions Connected and complementary to each other.

While this Privacy Policy is written in English, it has been developed in line with international data protection standards — in particular, the principles of the GDPR.

Badvisa collects two types of information — what you provide directly, and what is gathered automatically through your use of the platform.

• We only ask for the information we genuinely need — nothing more.
• Sensitive data such as passwords is never stored in plain text.
• ID document images are stored in encrypted form only after KYC verification is complete.

Badvisa uses your information only for specific, legitimate purposes. We never use your data beyond what it was collected for.

• Account Management: For registration, login, password resets, and account verification.
• Transaction Processing: For processing deposits, sending withdrawals, and confirming payments.
• Customer Support: To handle your complaints, questions, and support requests.
• Security Assurance: For fraud detection, identifying unusual login activity, and protecting your account.
• Legal Obligations: To comply with AML policies and meet regulatory requirements.
• Responsible Gaming: To identify abnormal gaming behaviour and provide support to players.
• Promotional Communications: Only to send you offers and updates, with your consent.

Badvisa never sells your information. However, in certain circumstances, limited data may be shared with trusted third parties.

• Payment Providers: With mobile banking and payment gateway operators to complete transactions.
• Identity Verification Services: To complete the KYC process with approved verification providers.
• Security Partners: With cybersecurity and fraud prevention service providers.
• Legal Authorities: In response to a court order or valid legal claim.
• Licensing Authority: For regulatory audits and inspections as required by authorities.

In the event of a business merger or acquisition involving Badvisa, your information may be transferred to the new entity. You will be notified in advance if this occurs.

Badvisa uses cookies on its website and app. Cookies are small text files stored on your device that help improve your browsing experience.

You can manage or delete cookies through your browser settings. Note that disabling essential cookies may affect the functionality of certain platform features.

Badvisa does not retain your data any longer than necessary. Your information is stored for as long as your account remains active. After account closure, some data may be kept for a defined period to meet legal obligations.

• Transaction Records: Retained for a minimum of 5 years in accordance with financial regulatory requirements.
• KYC Documents: Retained for a minimum of 3 years after account closure.
• Gaming Logs: Retained for 1–2 years for dispute resolution purposes.
• Communication History: Support conversations are retained for up to 1 year.
• Marketing Data: Deleted immediately upon opt-out.

Once the required retention period has passed, all data is securely and permanently deleted. We do not hold onto unnecessary data longer than needed.

Badvisa protects your data with industry-leading technology. Our security infrastructure is built in multiple layers.

• 256-bit SSL Encryption: All data transmitted through the website and app is encrypted.
• AES-256 Data Encryption: Sensitive data stored on our servers is kept in encrypted form.
• Two-Factor Authentication (2FA): Adds an extra layer of security to your account.
• Regular Security Audits: Third-party experts conduct regular audits of our systems.
• 24/7 Security Monitoring: Unusual activity is detected in real time.
• Limited Access: Only authorized personnel can access information on a need-to-know basis.

You have full control over your data at Badvisa. Learn more about your rights below.

Badvisa is strictly for individuals aged 18 and above. We do not knowingly collect any information from minors.

• Age is verified at registration and users under 18 are not permitted to create an account.
• If we become aware that a minor has created an account, that account will be immediately closed and all associated data deleted.
• If a parent or guardian believes their minor child has registered on Badvisa, please contact our support team immediately.

Badvisa reserves the right to update this Privacy Policy when needed. If significant changes are made, we will notify you by email and display the updated date at the top of the page.

• Minor changes (such as language clarifications or spelling corrections) may take effect without prior notice.
• For major changes, at least 14 days' advance notice will be provided.
• Continued use of the platform after any changes constitutes your acceptance of the updated policy.
• Previous versions of this policy are available from the support team upon request.

For any privacy-related questions, complaints, or requests, please reach out to our dedicated Privacy Team.

If you believe we have not handled your information properly and are unsatisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in your country.